Established in 2012 concentrating in air conditioning only, Metro Appliances (Pvt) Ltd has gradually grown to be the supplier for Panasonic, Chigo and Samsung. We are preeminent in design, supply, install, service and repair of Heating, Ventilation, and Air Conditioning systems. We focus on international quality air-conditioning and refrigeration units for industrial, commercial and domestic use. Metro Appliances has gradually added CCTV Solutions, Solar Hot Water System & Solar Power Systems to our product portfolio.
COMPANY BACKGROUND
Metro Appliances Pvt. Ltd. is a privately owned and operated commercial and industrial air conditioning and refrigeration Company, which has maintained steady growth and stability since commencing operations in 2012. Today it operates one of the quality service departments in Colombo. The Company main operation being located at No: 70/B/6, Old YMBA Building, D S Senanayaka Mawatha, Colombo 08. Many of our management and support staff have trade qualifications and extensive industry experience. The administrative functions of the business are very well resourced, enabling prompt and efficient processing and enquiry response. Our business size means that we have the capacity to efficiently deal with large volumes of work, particularly during peak periods, whilst still maintaining an excellent level of customer service where our clients personalized requirements are met.
We are proud of the fact that whilst very few of our competitors regularly take on apprentices, Metro Appliances trains more apprentices than any other commercial air conditioning organization in Sri Lanka. This, coupled with running skills training sessions for our other qualified technicians ensures that a high level of expertise is retained within our organization and industry.
OUR VALUES
To conduct our business with honesty and integrity and develop and sustainable mutually beneficial relationship with our clients and suppliers to achieve sustained growth and profitability. In doing this we are guided by these core values:
Superior Service : We place customers at the centre of our activities and our quest to satisfy their needs drives everything we do.
Teamwork : Our biggest and most important resource is our people and we put together the diversity of our skills to achieve success.
Reliability : Our commitment to service to ensure continuous improvement of both our customer service and product offering.
Innovation : We continuously seek new ways to add value to our stakeholders’ business, be they customers, employees or suppliers. We believe in win-win relationships.
Professionalism : We live by a results oriented culture. Ethics, fairness and honesty are the hallmark of our business relationships.
Excellence : We are determined to keep walking the road of quality standards to continuously improve our customer service and product offering.
